Refund Policy

Last updated: 2026-04-25

1. What's refundable

Every paid purchase has a state on your account: how many of the granted items remain in your inventory. The refundable amount is calculated server-side based on that remaining count, not the time since purchase.

• Consumable bundles (e.g. a 5-pack of keys) — refundable in proportion to how many are unused. Used 1 of 5? You can refund 4/5 of the price. Used all 5? Nothing refundable.
• Single-use items — refundable if you haven't used the item. Once used, no refund.
• Cosmetics & one-time unlocks (theme bundles, knife trails, board skins) — refundable as long as you still own them. They're revoked on refund and you lose access to whatever they unlocked.
• Tip jar / supporter purchases — non-refundable. They're explicitly framed as donations, not transactions for an item.

2. How to request a refund

1. Sign in and open your Profile.
2. Find the purchase under Purchase History. The Refund column shows your refundable amount if anything qualifies.
3. Click Request $X.XX. You can include an optional reason.
4. The unused items are immediately frozen — removed from your active inventory but not destroyed yet. You can't use them while the request is open. This protects both sides: the math we agreed to at request time stays accurate.
5. The request enters our admin queue with a status of pending. You can cancel a pending request at any time from your Profile — the frozen items are released back to you.
6. An admin reviews and either approves or denies. We aim to respond within 7 days. On approve, the frozen items are forfeited (per the Approval Terms below) and the prorated amount returns to your card. On deny, the items are released back to you.

3. Approval terms (the strict part)

On approval, all remaining items associated with that purchase are forfeited from your inventory — not just the refunded portion. If you bought a 25-pack and used 7, the request refunds 18/25 of the price and removes those 18 keys from your account. You'll be at 0 keys for that purchase.

Items remain unusable on your account until you re-purchase them. We don't un-revoke and we don't partially refund and let you keep the items.

4. Denials

We will deny a refund request when, in our judgment:

• The account shows signs of abuse (e.g. buy-use-refund cycling).
• The purchase amount is below our processing threshold ($0.50).
• The chargeback dispute window has already passed (180 days from purchase).
• The request appears to be an attempt to circumvent the Acceptable Use rules in our Terms of Service.

5. Chargebacks

Please request a refund through the in-app flow before initiating a chargeback with your card issuer. Chargebacks cost us a fee and trigger an automatic account review; a successful chargeback results in account suspension and forfeiture of all inventory and any other open balances.

6. Service-end refunds

If we shut down the service or a specific game becomes unavailable due to our decision (not due to your account being suspended), we'll proactively refund the unused portion of any inventory tied to that game.

7. Contact

Questions or disputes — email cmine.things+support@gmail.com. Include your account email and the date of purchase.